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#Frequently asked questions
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How long does it take for delivery?
The order leaves our warehouse without 24 hours and should arrive at your doorstep within 2-3 business days. After the order shipped we will also provide you with a tracking number so you can track the status of your order.
Do you provide Tracking?
Once the product leaves our warehouse we will send you a Tracking Number to track your shipment
What happens if an Order gets lost?
In the rare case that a product doesn’t arrive or is broken please contact our customer support. We will immediately ship a new product or refund the costs of the purchase.
Do you provide a Money Back Guarantee?
Yes. We are so convinced that you will enjoy our Product that we offer a 100% Money back Guarantee. Not happy with the product? Contact us and we will issue a refund.
Where is the Product coming from ?
We only use Fruits and Veggies from the European Union. The Product is manufactured in our plant in Latvia. All facilities operate under strict government regulations.
Why is it a subscription?
We try to offer you the best Price possible. A subscription allows us to work out the best deals with our Farmers. Knowing how much we have to ship enables us to get the best Prices and Produce. If you prefer you can also order our Product without the subscription.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.